FAQs
General FAQs
Can I request something that isn’t listed on your website?
Of course. If you have an idea or project in mind that doesn’t fit into one of our listed services, get in touch and let’s talk about it.
What languages do you work in?
We currently work in Portuguese and English, depending on your business, audience and needs.
Do you offer payment plans?
Depending on the project, we may be able to split payments into different stages, we’ll discuss the payment terms with you before starting.
Do you have fixed prices?
Some services have standard packages, while others are priced based on your specific needs. We’ll always provide a clear quote before starting the project.
How do you work with clients?
We keep the process simple and collaborative, keeping you involved throughout the project and making sure everything stays aligned with your business.
Can I combine different services?
Absolutely. Our services are designed to work together, so you can combine different solutions based on your business needs.
Do you work with clients outside Madeira island?
Yes. We work with clients both locally and internationally, and many of our services can be managed remotely.
Do you offer ongoing support?
Yes. Depending on the service, we can provide ongoing support, maintenance and updates after your project is completed.
How do I get a quote?
Send us some details about your project by email at info@multisocial.agency or through our Contact Us page. We’ll review your needs and provide you with a personalised quote.
How do I get started?
Simply get in touch and tell us a little about your business and what you’re looking for, we’ll help you find the right solution.
Services FAQs
Can you integrate forms and other features?
Yes. We can integrate features such as contact forms, booking systems, maps, social media, newsletters and other tools your business may need.
Can my website be optimised for Google?
Yes. We build websites with SEO best practices in mind, helping search engines understand and index your content.
How long does it take to build a website?
The timeline depends on the size and complexity of the project, once we understand your requirements, we can give you a more accurate timeframe.
Do you offer website maintenance and support?
Yes. Our websites typically include an annual maintenance package covering hosting, domain, updates and ongoing technical support, so we can take care of everything for you.
Can I update the website myself?
Yes. Typically, we recommend that we handle content updates to keep the website visually consistent, easy to use and working as intended. However, you can make content updates yourself when needed.
Do you create the website content and design?
Yes. We create the website design based on your brand identity, ensuring the visuals, structure and overall experience are consistent with your business.
Will my website work on mobile devices?
Yes. Our websites are designed to provide a responsive experience across desktop, tablet and mobile.
Do you build websites from scratch?
Yes. We create custom websites based on your business, goals, content and audience.
Can you create branded materials too?
Yes. We can extend your brand identity to business cards, stationery, social media, printed materials and other digital assets.
Will my brand work across different formats?
That’s the goal, we create flexible identities designed to work across digital, print and other applications.
Can you redesign an existing brand?
Yes. We can refresh and evolve an existing identity while keeping what already works for your business.
What does a brand design project include?
This depends on your project, but it can include your logo, colours, typography, visual elements and brand guidelines.
Do you create brands from scratch?
Yes. We can develop your visual identity from the ground up, including the elements your business needs to communicate consistently.
Can I add my branding to the virtual experience?
Yes. Your virtual experience can be customised with your branding, colours, logo, links and other relevant information.
Can I include links and information in the virtual experience?
Yes. You can add interactive elements such as text, links, contact details and calls to action.
Will my digital map work on different devices?
Yes. Your digital map is designed to work across smartphones, tablets and computers, so visitors can access it wherever they are.
Can I organise my points of interest into categories?
Yes. Your points of interest can be organised into categories, making it easier for visitors to explore the map and find what they’re looking for.
What can I include in my points of interest?
You can add text, links, your branding, photos and other relevant information to each point of interest, making your map more useful and engaging for your visitors.
Can we update the map later?
Yes. Locations and information can be updated as your business changes.
Can I add the map to my website?
Yes. Digital maps can be integrated into your website and shared online.
Can the map include our branding?
Yes. We can adapt the map to your brand’s visual identity and include relevant information and points of interest.
What is a digital map?
A digital map is a branded, interactive map that helps your customers discover your locations, services or points of interest.
Can people access it on their phone?
Yes. 360° experiences can be viewed on smartphones, tablets and computers.
Can the experience be added to my website?
Yes. Your 360° experience can be integrated into your website and shared through digital channels.
What types of businesses can use a 360° experience?
Almost any business with a physical space can benefit, including hotels, restaurants, shops, offices, tourist attractions, homes, commercial properties for sale or rent, and much more.
What is a 360° virtual experience?
It allows people to explore your space virtually from anywhere, creating a more immersive way to experience your business.
Can we update the signature later?
Yes. We can help with updates whenever your details, promotions or branding change.
Will the signature work across different email platforms?
We create signatures with compatibility across the most commonly used email platforms and devices.
Can the email signature include links and social media?
Yes. Signatures can include website links, social media, CTAs, banners and other relevant information.
Can we approve content before it is published?
Yes. We can include an approval process so you have the opportunity to review content before it goes live.
Can each member of my team have a different email signature?
Yes. We can create consistent signatures for your team, with each person’s details and role.
How quickly will I see results?
Social media growth takes time and consistency. Results depend on your audience, industry and goals, so we look beyond follower numbers and focus on meaningful engagement, website visits and enquiries that support your business.
Can I customise my package?
Yes. You can customise the number of profiles, posts, stories and reels to suit your business and budget using our package simulators.
What languages do you create content in?
We create content in Portuguese and English, depending on your business, audience and needs.
How often will you post?
This depends on your brand’s strategy, goals and budget. We’ll recommend a content plan that makes sense for your business.
Which social media platforms do you work with?
We currently work with Instagram, Facebook and TikTok. We also manage Google Business Profiles, helping keep your online presence active and up to date.
What are Social Media Profiles, and how do we count them?
By Social Media Profiles, we mean each individual profile, whether its a Business Profile or a Personal Account. Each Social Media Platform (Facebook, Instagram, Twitter, etc), can have more than one Social Media Profile. For example, if you have a Business with two locations and each location has it’s own facebook account, we count as two Social Media Profiles.